We build and manage customer-facing operations.
Aristoi Solutions provides setup and management of customer service, sales support and helpdesk operations. We bring together people, processes and performance monitoring to establish structured and effective service delivery.
Our services
• Customer Service & Customer Care — establishing and managing customer support operations.
• Sales Support & Lead Follow-up — supporting sales teams through structured calling and follow-up.
• Inbound & Outbound Calling — setting up calling operations according to business requirements.
• Helpdesk Setup & Management — establishing dedicated customer and business support desks.
• Operational Setup & Management — defining workflows, responsibilities and monitoring mechanisms.
• MIS & Performance Monitoring — creating reporting systems to monitor service delivery and operational performance.
Selected Client Engagements
Aristoi Solutions’ BPO and operational experience includes assignments involving:
Organisations – MedGenome Labs, Longeny, Indegene Life Systems, WeP Solutions, EduNation, BOSCH Power Tools, VST Tillers and Tractors
Additional operational leadership experience: At DSS Mobile Communications Limited, the business transitioned from paging services to call centre services, with operations serving clients including Spice Telecom, TouchTel, Reliance, Wipro, Hewlett Packard, Eureka Forbes, Standard Chartered Bank and CitiFinancials.
Our commitment
We focus on process discipline, service quality, customer satisfaction and operational efficiency. Whether establishing a new service function or strengthening an existing operation, we aim to provide dependable support aligned with each client’s requirements.
Looking to establish or strengthen your customer support operations? Let’s talk.